1. Research Use Only

All products sold by Auron Elite Ltd are supplied strictly for laboratory research purposes only. They are not intended for human consumption, veterinary use, or any form of medical or clinical application.

By purchasing from this website, you confirm that you are a qualified researcher or institution utilizing these products solely for compliant scientific research.

2. Returns Policy

Due to the strict quality control and safety standards required for research-grade compounds, we do not accept returns on any opened, used, or tampered items.

Returns may only be considered under the following circumstances:

  • The incorrect item was delivered.
  • The item arrived physically damaged.
  • The item is defective upon arrival.

Note: Any return request must be submitted within 48 hours of receiving your order.

3. Refunds Policy

Refunds will only be issued if:

  • The wrong product was supplied by Auron Elite Ltd.
  • The product was damaged during transit.
  • The order cannot be fulfilled by Auron Elite Ltd.

Approved refunds will be processed via the original payment method. Shipping charges are non-refundable unless the error was caused directly by Auron Elite Ltd.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

To process your claim, please provide:

  • Your order number.
  • A clear description of the issue.
  • High-quality photographs of the damaged product and packaging.

5. Non-Refundable Items & Conditions

Refunds or returns will not be accepted for:

  • Opened, unsealed, or used products.
  • Products damaged due to improper storage, handling, or exposure after delivery.
  • Orders placed incorrectly by the customer.

6. Order Cancellations

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it enters the logistics chain and cannot be cancelled or recalled.

7. Contact Information

For any order, return, or refund inquiries, please contact our support team at info@auronelite.com.